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IT Service Delivery Manager

c£45,000 + Car

Home Based / Travel Throughout the UK  CCR 1175

This UK business, with a workforce in excess of 4,000, is an Outsourcing Solutions specialist to both private and public sectors. It now seeks to appoint a talented IT Service Delivery Manager to take full responsibility for Service Delivery to clients/end users.

Reporting to the Head of IT you will work with clients, suppliers, application providers, project and other IT delivery managers to manage change processes effectively and to ensure contractual obligations are met. This will involve detailed reporting by contract/department, and reviewing progress with the customer as and when required.Specific duties will involve:- IT service delivery, production of service reports to agreed timescales; attending client sites for reviews; failure incident reporting and identifying the issues to prevent reoccurrence; bid process contributions to ensure proposed IT infrastructure meets agreed SLAs; and change management ensuring the client understands post change implications .

Ideally you will have a strong IT background, good technical skills, a minimum of three years in IT Support / Projects together and an ITIL based qualification in Service Management. You should be a team player with experience of supplier management and managing 3rd parties to deliver application developments.

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